All returns must be accompanied by a Returned Goods Authorization number, available by calling our Customer Service Department.
Call Customer Service to obtain a Returned Goods Authorization number.
The following information is needed to request authorization.
     • Reason for return
     • Date of purchase
     • Invoice or PO number
     • Product number and size
     • Quantity to return
   
All authorized returns must be made within thirty (30) days of the invoice date and accompanied by the appropriate purchase order number and Returned Goods Authorization number.

     • Products processed in error by Ash Instruments,Inc. will be credited in full
     • Defective product will be credited in full
     • Unless defective or shipped in error, any return accepted is subject to up to a 25%         restocking fee (minimum charge of $10.00)
     • All returned items are subject to Ash Instruments,Inc. inspection and acceptance
     • Product must be shipped prepaid.

 
     • Engraved instruments or instruments etched or labeled by the hospital.
     • Products damaged beyond repair or refurbishment or not in saleable condition.
     • Instruments returned more than thirty days after invoice date.
     • Custom, special or modified items